Privacy Policy Agreement

VelociBuilders, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of everyone who visits our website or communicates with us through phone, email, SMS, or any other method. This Privacy Policy explains how we collect and use your information, how it is stored, and the steps we take to keep it secure. By using our website or providing your information to us, you agree to the practices described here.

When you contact us, request a quote, schedule a load, or fill out a form on our website, we may collect personal information such as your name, email address, phone number, business name, and freight details. If you communicate with us through SMS or phone, we may collect the phone number you provide along with any information shared verbally or through text. Additionally, our website may automatically gather general analytics such as your IP address, browser type, device information, and the pages you visit to help us understand how our site is used and to improve your experience.

We use the information you provide to respond to your inquiries, deliver freight services, coordinate scheduling, send updates, confirm pickups and deliveries, prepare quotes, and maintain accurate business records. We may also use your information for customer support purposes or to follow up on a service you requested. If you provide your phone number, you may receive SMS messages related to load updates, delivery notifications, scheduling arrangements, or service-related follow-ups. Message and data rates may apply, and message frequency may vary depending on your service needs. You may opt out of text messaging at any time by replying STOP, and you may text HELP for support.

We do not sell, share, or disclose your personal information to third parties for marketing or advertising. We may only share necessary information with brokers, shippers, consignees, or service providers when it directly relates to the freight you hired us to move or when required for legal, regulatory, or insurance purposes. Your information is stored securely in customer files, CRM systems, dispatch tools, or communication logs, and we use reasonable safeguards to protect it from unauthorized access or misuse.

We retain your information only as long as needed to provide our services or as required by law. You may request to access or update your information, revoke text-messaging consent, or ask that we delete certain information when legally permissible. Our website may include links to third-party sites, and we are not responsible for the privacy practices of those websites.

This Privacy Policy may be updated periodically, and the “Last Updated” date will indicate the most recent changes. If you have any questions, you may contact us at [email protected] or by phone at (281) 318-5780.